What is Employee Net Promoter Score (eNPS)?
A single-question metric that measures how likely employees are to recommend their organization as a place to work, scored from -100 to +100.
Definition
Employee Net Promoter Score, or eNPS, adapts the well-known customer NPS methodology to measure employee loyalty and advocacy. The survey asks one core question: "On a scale of 0 to 10, how likely are you to recommend this company as a place to work?" Respondents are classified into three groups: Promoters (9-10) who are enthusiastic advocates, Passives (7-8) who are satisfied but not motivated to recommend, and Detractors (0-6) who may actively discourage others from joining.
The eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters, yielding a score between -100 and +100. A positive score means more advocates than critics. Most organizations consider a score above +10 acceptable and above +40 excellent, though benchmarks vary by industry and region.
eNPS is valued for its simplicity and ease of administration. It can be deployed in pulse surveys, onboarding check-ins, or exit processes with minimal survey fatigue. However, because it condenses complex sentiment into a single number, it works best when paired with open-ended follow-up questions or more comprehensive engagement surveys that reveal the drivers behind the score.
Why It Matters
eNPS provides a fast, repeatable pulse on employee loyalty that can be tracked over time and compared across teams. Because it mirrors the customer NPS that executives already understand, it gives HR leaders a common language with the C-suite. Declining eNPS often serves as an early warning system for turnover spikes, disengagement, or cultural problems — giving organizations time to intervene before issues escalate.
How to Measure
Deploy the standard eNPS question on a monthly or quarterly cadence. Calculate: (% Promoters) minus (% Detractors). Supplement with one or two open-ended questions such as "What is the primary reason for your score?" to capture actionable context. Track trends over time and segment by department, location, and tenure.
How Unmatched Helps
Unmatched's Engagement Surveys feature helps organizations measure, understand, and act on employee net promoter score (enps) through AI-powered analytics and actionable insights — all within one connected platform.
Explore Engagement SurveysRelated Terms
Employee Engagement
The emotional commitment and psychological investment an employee has toward their organization, its goals, and its values.
Pulse Survey
A short, frequent survey — typically 5-15 questions — used to capture real-time employee sentiment between comprehensive engagement surveys.
Employee Satisfaction
The degree to which employees feel content with their job conditions, compensation, benefits, and work environment.
Employee Loyalty
The deep sense of commitment and allegiance an employee feels toward their organization, driving them to stay, advocate, and contribute beyond expectations.